Calendar

Jan
16
Wed
BOSCH E-BIKE CERTIFICATION
Jan 16 @ 10:00 am – 12:45 pm

BOSCH E-BIKE CERTIFICATION

Presented by Brian Cleveland, Bosch eBike Systems

Bosch eBike Systems is on hand to deliver professional training to help dealers provide exceptional service for eBikes powered by Bosch. Use it to renew your certification, which expires 15 months from the date of your last training. The “Bosch Dealer Certification Clinic” covers:

  • Service process
  • Removal and re-installation of components
  • Laptop diagnostic tool operation
  • Intro to Model Year 2019 innovations like the new on-board computer Kiox and PowerTube 500 in-tube battery
  • Expert tips on system operation, diagnostics and correcting problems
  • Product knowledge to enhance eBike selling skills on the shop floor

ROOM 4, 2hrs 45min

ESSENTIAL SHIMANO: New Products & Procedures
Jan 16 @ 10:00 am – 10:45 am

ESSENTIAL SHIMANO: New Products & Procedures

Presented by Dave Arnauckas, Shimano

In this seminar, we’ll focus on the new XTR M9100 group and explore the details of component selection and set-up. We’ll also touch on new R8000, R7000 and STEPS components.

*At each session of this topic, we’ll draw an attendee’s name to win an XTR M9100 group!*

ROOM 3, 45 minutes

TECH CLINIC: Campagnolo 12-Speed
Jan 16 @ 12:00 pm – 12:45 pm

TECH CLINIC: Campagnolo 12-Speed

Presented by Brian Powell, Campagnolo North America

12 speed is here! This forty-five minute presentation from Campagnolo will cover all of the components in their new 12-speed drivetrain. Special attention to calibration, maintenance, and setup of Campagnolo shifters and derailleurs.

ROOM 1, 45 minutes

TECH CLINIC: Rotor 1×13
Jan 16 @ 10:00 am – 10:45 am

TECH CLINIC: Rotor 1×13

Presented by Lori Barrett, ROTOR

You’ve heard rumors…you’ve seen pictures…Now you can actually get your hands on the new 1×13 groupset from ROTOR. The presentation will discuss technical aspects, upgradeability, and compatibility of the new 1×13 drivetrain.

ROOM 2, 45 minutes

INCREASE PROFITS BY SELLING PERFORMANCE
Jan 16 @ 11:00 am – 11:45 am

INCREASE PROFITS BY SELLING PERFORMANCE

Presented by Paul Sollenberger, CERAMIC SPEED

Are you doing enough business in the performance category? Is your performance revenue coming from your service department or sales floor? Learn some helpful tips that will pay off immediately in your business. This presentation is for both sales and service departments and will focus on:

– Identifying customers who could benefit from drivetrain performance upgrades
– Maintaining performance parts and expanding service opportunities
– Selling “Incremental Upgrades” to reduce ‘all at once’ sticker shock

ROOM 2, 45 minutes

Micromobility Is the Future!
Jan 16 @ 11:00 am – 11:45 am

Micromobility Is the Future!

Presented by Jay Townley, Human Powered Solutions

Ford’s recent acquisition of Spin highlights the importance of understanding the evolving emergence of Micromobility and the automotive brands focus on battling the tech brands to determine who will manage the future of human mobility – including the bicycle and ebike segments. Jay Townley, Human Powered Solutions Resident Futurist presents a snapshot of the near-term future.

ROOM 3, 45 minutes

TECH CLINIC: FSA K-Force WE Drivetrain
Jan 16 @ 12:00 pm – 12:45 pm

TECH CLINIC: FSA K-Force WE Drivetrain

Presented by Patrik Zuest, Full Speed Ahead

Get your hands on the brand new drivetrain from FSA! After years of study and development, K-Force WE is ready to ride. K-Force WE is a high-tech electronic groupset with an elegant design. A unique product that will make you change the way you ride your bike. Long battery life, different size levers and wireless technology at the shifters for smooth, quiet and precise shifting.

ROOM 2, 45 minutes

THE SCIENCE OF WHEEL BUILDING
Jan 16 @ 12:00 pm – 12:45 pm

THE SCIENCE OF WHEEL BUILDING

Presented by Bill Mould, Bill Mould Wheels

Time spent with a master wheel builder is never time wasted! Bill Mould will be on hand to WOW you with his encyclopedic knowledge of rims, nipples, spokes, and hubs… as well as answer all your wheel building questions. Specific topics to be discussed:
– Structural and performance benefits of butted spokes in comparison to straight gauge
– Effect of spoke tension and crossing pattern on spoke fatigue
– Nipples, spokes, and washers and calculating the optimal spoke length

ROOM 3, 45 minutes

ACCESSORIZE! MAXIMIZING ADD-ON SALES
Jan 16 @ 1:15 pm – 2:00 pm

ACCESSORIZE! MAXIMIZING ADD-ON SALES

Presented by Kevin Fitzgerald, Kryptonite

After a bike is sold, your work is not done!  Learn some simple tips to increase receipt lines and your bottom line. Presentation will include best practices for display and product selection. Special focus on security and lighting categories.

ROOM 1, 45 minutes

EASY WAYS TO BOOST SERVICE PROFITS
Jan 16 @ 1:15 pm – 2:00 pm

EASY WAYS TO BOOST SERVICE PROFITS

Presented by Darren Salsbury, SR Suntour

Looking to maximize the potential of your service department? This quick breakout session is a must for mechanics and service managers.

Darren Salsbury will walk you through simple suspension repairs and other maintenance items that you can add to your service menu. Also discussed will be how to add quick service items to increase profits and ways you can incentivize a better experience for the customer.

ROOM 2, 45 minutes

CAPTIVATING YOUR CUSTOMER
Jan 16 @ 2:15 pm – 3:00 pm

CAPTIVATING YOUR CUSTOMER

Presented by Bill Sirl, Hammer Nutrition

Retail is everchanging and now more than ever before, your shop must be on their game if they want to thrive.  Bill Sirl from Hammer will explain three tips to keep your customers coming back:

  • Choosing brands to keep your customers captive
  • Active selling vs being a vending machine
  • Solving problems to create customers for life

ROOM 3, 45 minutes

DEMYSTIFYING BEARINGS
Jan 16 @ 2:15 pm – 3:00 pm

DEMYSTIFYING BEARINGS

Presented by Chuck Panaccione, Enduro Bearings

Also known as “Everything you ever wanted to know about bearings but were afraid to ask”, this seminar is for mechanics and sales people alike. Bearing types, grades, shapes, sizes, materials…If you attend one bike show presentation about bearings…This should be it!

ROOM 2, 45 minutes

THE BUSINESS OF BIKE FITTING
Jan 16 @ 2:15 pm – 3:00 pm

THE BUSINESS OF BIKE FITTING

Presented by Happy Freedman, Hospital for Special Surgery    &   John Higgins, Fit Kit Systems

This collaborative presentation is for shops that are considering introducing bike fitting as a service in their stores. The focus will be on the business side of bike fitting, but with two master fitters in the room, there is sure to be some overlap of fitting technique and tips you can employ immediately in your business.

ROOM 1, 45 minutes

BOOSTING REVENUE WITH PIONEER POWER METERS
Jan 16 @ 3:15 pm – 4:00 pm

BOOSTING REVENUE WITH PIONEER POWER METERS

Presented by Jim Miller, Pioneer Cycle Sports

Power Your Future with Pioneer – A Overview of Pioneer’s Blue Tooth Power Meter and New SGX-CA600 Cycle Computer

Please join us for an informative session where we’ll discuss the features of our recently launched lineup of 3G Power Meters, upgrade kits and the brand new CA600 Cycle Computer. We’ll also explore strategies on how to integrate power into discussions with your customers and help boost your revenue with this rapidly growing category.

ROOM 3, 45 minutes

Reshoring Bicycle Manufacturing in the U.S. Is a Win-Win!
Jan 16 @ 3:15 pm – 4:00 pm

Reshoring Bicycle Manufacturing in the U.S. Is a Win-Win!

Presented by Jay Townley

No matter what happens between the U.S. and the Peoples Republic of China concerning trade and tariffs, bringing bicycle assembly and manufacturing back to America is a win-win for now and the future. Jay Townley, resident Futurist for Human Powered Solutions presents the facts that made reshoring viable before the 2016 election that are just as compelling today.

ROOM 2, 45 minutes

SELLING PREMIUM HELMETS
Jan 16 @ 3:15 pm – 4:00 pm

SELLING PREMIUM HELMETS

Presented by Giovanni Caporali, Limar

Are you maximizing your shop’s potential in the helmet category? Learn how to leverage safety, fit, and aerodynamics to gain more confidence in selling high-end helmets. Special attention will be paid to wind tunnel tests, safety certification, and best practices for fitting and displaying helmets.

ROOM 1, 45 minutes

SELLING HIGH-END SADDLES
Jan 16 @ 4:15 pm – 5:00 pm

SELLING HIGH-END SADDLES

Presented by Nicolò Schiavon, Selle SMP

Does your shop struggle to sell expensive saddles? Or maybe your staff is not as confident as they could be? High-end saddles are a great way to increase your bottom line on new builds, upgrades, repairs, and fittings. We’ll go over the basics of saddle selection and fitting, as well as sales tips and best practices for saddle demos and adjustment.

ROOM 1, 45 minutes

Jan
17
Thu
BOSCH E-BIKE CERTIFICATION
Jan 17 @ 10:00 am – 12:45 pm

BOSCH E-BIKE CERTIFICATION

Presented by Brian Cleveland, Bosch eBike Systems

Bosch eBike Systems is on hand to deliver professional training to help dealers provide exceptional service for eBikes powered by Bosch. Use it to renew your certification, which expires 15 months from the date of your last training. The “Bosch Dealer Certification Clinic” covers:

  • Service process
  • Removal and re-installation of components
  • Laptop diagnostic tool operation
  • Intro to Model Year 2019 innovations like the new on-board computer Kiox and PowerTube 500 in-tube battery
  • Expert tips on system operation, diagnostics and correcting problems
  • Product knowledge to enhance eBike selling skills on the shop floor

ROOM 4, 2hrs 45min

ESSENTIAL SHIMANO: New Products & Procedures
Jan 17 @ 10:00 am – 10:45 am

ESSENTIAL SHIMANO: New Products & Procedures

Presented by Dave Arnauckas, Shimano

In this seminar, we’ll focus on the new XTR M9100 group and explore the details of component selection and set-up. We’ll also touch on new R8000, R7000 and STEPS components.

*At each session of this topic, we’ll draw an attendee’s name to win an XTR M9100 group!*

ROOM 3, 45 minutes

TECH CLINIC: Rotor 1×13
Jan 17 @ 11:00 am – 11:45 am

TECH CLINIC: Rotor 1×13

Presented by Lori Barrett, ROTOR

You’ve heard rumors…you’ve seen pictures…Now you can actually get your hands on the new 1×13 groupset from ROTOR. The presentation will discuss technical aspects, upgradeability, and compatibility of the new 1×13 drivetrain.

ROOM 2, 45 minutes

What Will the Bike Shop of The Future Look Like?
Jan 17 @ 11:00 am – 11:45 am

What Will the Bike Shop of The Future Look Like?

Presented by Jay Townley

There will be bike shops in the future…but they will not be the same as the bike shops we grew-up with and worked in over the last 73-years! Join Jay Townley, resident Futurist for Human Powered Solutions in visiting the evolution of bike shops from 1946 to 2018 and looking at what the future holds.

ROOM 3, 45 minutes

DEMYSTIFYING BEARINGS
Jan 17 @ 12:00 pm – 12:45 pm

DEMYSTIFYING BEARINGS

Presented by Chuck Panaccione, Enduro Bearings

Also known as “Everything you ever wanted to know about bearings but were afraid to ask”, this seminar is for mechanics and sales people alike. Bearing types, grades, shapes, sizes, materials…If you attend one bike show presentation about bearings…This should be it!

ROOM 2, 45 minutes

SELLING PREMIUM HELMETS
Jan 17 @ 12:00 pm – 12:45 pm

SELLING PREMIUM HELMETS

Presented by Giovanni Caporali, Limar

Are you maximizing your shop’s potential in the helmet category? Learn how to leverage safety, fit, and aerodynamics to gain more confidence in selling high-end helmets. Special attention will be paid to wind tunnel tests, safety certification, and best practices for fitting and displaying helmets.

ROOM 2, 45 minutes

THE SCIENCE OF WHEEL BUILDING
Jan 17 @ 12:00 pm – 12:45 pm

THE SCIENCE OF WHEEL BUILDING

Presented by Bill Mould, Bill Mould Wheels

Time spent with a master wheel builder is never time wasted! Bill Mould will be on hand to WOW you with his encyclopedic knowledge of rims, nipples, spokes, and hubs… as well as answer all your wheel building questions. Specific topics to be discussed:
– Structural and performance benefits of butted spokes in comparison to straight gauge
– Effect of spoke tension and crossing pattern on spoke fatigue
– Nipples, spokes, and washers and calculating the optimal spoke length

ROOM 3, 45 minutes

CAPTIVATING YOUR CUSTOMER
Jan 17 @ 1:15 pm – 1:45 pm

CAPTIVATING YOUR CUSTOMER

Presented by Bill Sirl, Hammer Nutrition

Retail is everchanging and now more than ever before, your shop must be on their game if they want to thrive.  Bill Sirl from Hammer will explain three tips to keep your customers coming back:

  • Choosing brands to keep your customers captive
  • Active selling vs being a vending machine
  • Solving problems to create customers for life

ROOM 2, 45 minutes

SHIMANO E-TUBE PROJECT
Jan 17 @ 1:15 pm – 2:00 pm

SHIMANO E-TUBE PROJECT

Presented by Dave Arnauckas, Shimano

SHIMANO Di2 Systems are found on road, mountain, STEPS, Alfine and Nexus-equipped bikes. E-TUBE PROJECT is the software tool used to update, customize and troubleshoot errors within those systems. During this seminar, you will get an update on the newest Di2 components, updates to the E-TUBE PROJECT software, information on the SM-PCE02 and guidelines on trouble shooting Di2 systems.

ROOM 3, 45 minutes

THE BUSINESS OF BIKE FITTING
Jan 17 @ 1:15 pm – 2:45 pm

THE BUSINESS OF BIKE FITTING

Presented by Happy Freedman, Hospital for Special Surgery    &   John Higgins, Fit Kit Systems

This collaborative presentation is for shops that are considering introducing bike fitting as a service in their stores. The focus will be on the business side of bike fitting, but with two master fitters in the room, there is sure to be some overlap of fitting technique and tips you can employ immediately in your business.

Stick around after the seminar for a practical demonstration!

ROOM 1, 45 minutes (Demo, additional 45 minutes)

EASY WAYS TO BOOST SERVICE PROFITS
Jan 17 @ 2:15 pm – 3:00 pm

EASY WAYS TO BOOST SERVICE PROFITS

Presented by Darren Salsbury, SR Suntour

Looking to maximize the potential of your service department? This quick breakout session is a must for mechanics and service managers.

Darren Salsbury will walk you through simple suspension repairs and other maintenance items that you can add to your service menu. Also discussed will be how to add quick service items to increase profits and ways you can incentivize a better experience for the customer.

ROOM 2, 45 minutes

TECH CLINIC: FSA K-Force WE Drivetrain
Jan 17 @ 2:15 pm – 3:00 pm

TECH CLINIC: FSA K-Force WE Drivetrain

Presented by Patrik Zuest, Full Speed Ahead

Get your hands on the brand new drivetrain from FSA! After years of study and development, K-Force WE is ready to ride. K-Force WE is a high-tech electronic groupset with an elegant design. A unique product that will make you change the way you ride your bike. Long battery life, different size levers and wireless technology at the shifters for smooth, quiet and precise shifting.

ROOM 3, 45 minutes

INCREASE PROFITS BY SELLING PERFORMANCE
Jan 17 @ 3:15 pm – 4:00 pm

INCREASE PROFITS BY SELLING PERFORMANCE

Presented by Paul Sollenberger, CERAMIC SPEED

Are you doing enough business in the performance category? Is your performance revenue coming from your service department or sales floor? Learn some helpful tips that will pay off immediately in your business. This presentation is for both sales and service departments and will focus on:

– Identifying customers who could benefit from drivetrain performance upgrades
– Maintaining performance parts and expanding service opportunities
– Selling “Incremental Upgrades” to reduce ‘all at once’ sticker shock

ROOM 2, 45 minutes

Management by Hope is not a Strategy!
Jan 17 @ 3:15 pm – 4:00 pm

Management by Hope is not a Strategy!

Presented by Jay Townley

Too many companies are taking a wait-and-see position and they are either being advised to sit-tight or think that doing nothing will get them through the current disruption in the mobility market. Unfortunately – Management by hope isn’t a viable strategy today. Denying the facts will only lead to the inevitable happening sooner. Jay Townley, Human Powered Solutions Resident Futurist presents a look at both the threats and the opportunities for human mobility going forward.

ROOM 3, 45 minutes

SELLING HIGH-END SADDLES
Jan 17 @ 3:15 pm – 4:00 pm

SELLING HIGH-END SADDLES

Presented by Nicolò Schiavon, Selle SMP

Does your shop struggle to sell expensive saddles? Or maybe your staff is not as confident as they could be? High-end saddles are a great way to increase your bottom line on new builds, upgrades, repairs, and fittings. We’ll go over the basics of saddle selection and fitting, as well as sales tips and best practices for saddle demos and adjustment.

ROOM 1, 45 minutes

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